1. EVERYFAN - GENERAL TERMS AND CONDITIONS
These Terms and Conditions (hereinafter referred to as "Terms and Conditions" comprise the terms and conditions of your use of the EveryFan services (the "Services") provided by EveryFan Operations Limited ("EveryFan") on www.everyfan.net (the "website") and the mobile application (the "App").
They constitute your agreement with us and apply to the exclusion of any other terms that you seek to impose or incorporate or which are implied by trade, custom, practice or course of dealing. By visiting the Websites and/or by registering and/or using the Services, you agree to be, and are, bound by:
These General Terms and Conditions were last updated on 2nd June 2016. All previous terms and conditions are not applicable.
2. AGREEING TO THE TERMS AND CONDITIONS
2.1. By registering an account with EveryFan and accepting EveryFan's terms, you will enter into a legally binding agreement which incorporates these terms and conditions (Terms and Conditions).
2.2. You should read, and will be bound by the full Terms and Conditions when using our Services.
3.1. The Terms and Conditions are a binding legal agreement between you and EveryFan Operations Limited ("EveryFan") EveryFan is licensed and regulated by the UK Gambling Commission (licence number 000-044701-R-323342-001) in respect of customers located in the United Kingdom.
3.2. References in the Terms and Conditions to "EveryFan", "us", "our" or "we" are references to EveryFan Operations Limited. For further contact details please see Section 25 of these Terms and Conditions.
3.3. References to "you" and "your" in the Terms and Conditions are to you as the end user of the Services.
4. CHANGES TO THE TERMS AND CONDITIONS
4.1. The Terms and Conditions govern your use of the Services and supersede any and all prior agreements between you and us in respect of the same.
4.2. We may need to change the Terms and Conditions from time to time (including to comply with applicable law or a change in our regulatory requirements). If we need to make a material change to the Terms and Conditions we will give you at least 30 (thirty) days' advance notice (by emailing you and/or providing a prompt with a link to the revised terms on our websites. You will be required to agree to the change in the Terms and Conditions and will be notified of any changes when you visit the site by means of a pop up.
4.3. No customer services representative has the power to amend these Terms and Conditions.
5. REGISTERING AND OPENING AN ACCOUNT
5.1. To use our Services, you need to register and open an account with us ("Account"). You can open an Account by clicking the "Join" link on our websites or mobile applications or by linking your Facebook account. When you open your Account, you will be asked to provide your email address, a nickname and to confirm that you are a UK resident aged 18 or over. You shall ensure that the details provided by you at registration are accurate and kept up to date. You can change some of your details at any time by editing your Account preferences using the facility provided on our website and in our mobile application. For further information about our collection and use of your personal information, please refer to our Privacy and Cookies Policy.
5.2. You will be required to supply additional personal information with 72 hours of opening an account or making a deposit (whichever is sooner). This will include, but not limited to, First Name, Last Name, Postal Address, and Date of Birth.
5.3. You can only open an Account with us if you fulfil our eligibility criteria and pass our anti-money laundering and verification checks as described in Section 6 (Eligibility) and Section 7 (Verification) below.
5.4. You can only register one (1) Account with us. Should we find that you have opened multiple or duplicate Accounts, without limiting any other rights or remedies available to us, we will close all but one (1) Account.
5.5. You must provide us with accurate information in relation to your Account. It is your responsibility to inform us of any changes to your personal details which may impact on the use of your Account (e.g. a change of address or new bank card details). If any of these details change, please notify us using the facility provided on our website or mobile application.
5.6. We reserve the right to refuse to open an Account for any reason. We will notify you of our decision as soon as reasonably possible after you have applied to open an Account. Provided that your registration application complied with our Terms and Conditions and no gaming activity is currently in play, we will send you any sum provided on deposit in respect of the failed Account by a method of payment determined by us.
5.7. Any play via your Account must be for your own benefit and not for the benefit of any third party unless otherwise agreed by us in advance.
6. INFORMATION WE COLLECT ABOUT YOU
6.1. We process information about you in accordance with our Privacy and Cookies Policy.
6.2. Our Privacy and Cookies Policy forms part of these Terms and Conditions and contains details on the types of information we collect and what we do with that information.
6.4. You must be 18 (eighteen) years of age or older and be a UK resident to use the Service. By registering with us, you confirm that you are aged eighteen (18) or older. Underage gambling is a criminal offence.
6.5. Access to our Service may not be legal for residents of, or persons located in, certain countries. We do not intend that the Service be used by persons in countries in which such activities are illegal. Our Service does not constitute an offer, solicitation or invitation by us for the use of our service in any jurisdiction in which such activities are prohibited by law. In particular, residents of the United States must not use any of the Service. We currently only accept customers based in the United Kingdom.
6.6. It is your responsibility to determine the law that applies in the location in which you are present and to ensure that you are acting legally in that jurisdiction by using our Service. If you access any of the Services from a country other than the country specified as your country of residence in the customer registration procedure, it is your responsibility to check that accessing and using the Service are not prohibited and/or restricted by local laws. We accept no liability if your use of our Service is in contravention of the laws of the country in which you are located.
6.7. If we have reasonable information to believe that you are accessing the services in a country in which the use of the services is not legal, we shall be entitled to immediately suspend or close your Account. In the case of closure any balance on your Account on the date of closure will be refunded to you as soon as it is practicable for us to do so.
6.9. We reserve the right to ask for proof of age and address from you and may suspend your Account until you provide the requested documents.
6.10. By accepting the Terms and Conditions, you authorise us to conduct any identification, credit or other verification checks that we may require (either for our own purposes or as required by our regulatory body), including (but not limited to) checking any or all of the details you provide when registering or changing your Account details). In particular, we may verify that you are 18 (eighteen) years of age or older and that you are resident in the country in which you say you are resident. You agree to provide us with any information we may need in relation to such checks.
6.11. We may supply the information that you have given us to authorised credit reference agencies, who will check the details we provide against any databases (public or private) to which they have access and will keep a record of that check. We may share information with credit reference and fraud prevention agencies for use in credit decisions, identification checks and for fraud detection and prevention purposes. You agree that we may process, use, record and disclose the personal information which you provide in connection with your registration and that such personal data may be recorded by us or the credit reference agencies.
6.12. You will not be permitted to withdraw any winnings from your Account until our verification checks have been satisfactorily completed. If we are unable to confirm that your details (including, without limitation, that you are 18 (eighteen) years of age or older), are correct within 72 (seventy two) hours of your Account being opened and/or money deposited, your Account will be frozen by law. No further play will be permitted until age and identify verification checks have been successfully completed. If on completion of verification you are shown to be underage we will return any deposits made to you, void any transactions made and return all related fund. No winnings will be paid to an underage end user.
6.13. As well as the other checks we may undertake, you may be required to provide proof of identity to assist us with age verification. If requested by us, you will need to send us a copy of your passport, driver's licence or birth certificate for these purposes. 6.14. Whilst these additional checks are not generally required for credit card users, we reserve the right to request such documentation prior to processing a withdrawal should circumstances dictate.
7. NICKNAME AND PASSWORD/PIN
7.1. When you register with us, you will be able to choose a unique Nickname and Password for your Account. Once you've set your Nickname, we're unable to change it for you. You may change your Password/PIN at any time within the My Account section.
7.2. Your Nickname is the screen name which makes you readily identifiable to other users and as such your registered email address will be required to log into EveryFan.
7.3. You may not in any circumstances nominate or allow any person to be an authorised user of your Account. It is your responsibility to ensure that you do not reveal your login details to anyone else. We shall be entitled to assume that all bets or wagers placed when your login details have been entered correctly are valid and made by you, whether or not such transactions were authorised by you. We shall not be liable for any claims in the event that you disclose your login details to anyone else or where your negligence or deliberate act has contributed to such third party access to your Account.
7.4. It is your sole responsibility to maintain the confidentiality and security of your Account information and login details. If young persons are sharing or have access to your devices, you may wish to install parental control software. You should change your Password/Pin on a regular basis via the link on our website and/or mobile application. You should notify us of any unauthorised use of your Account as soon as you suspect it or otherwise become aware of it.
7.5. If you enter your Password/Pin incorrectly 5 (five) or more times, your Account will be locked for security purposes. If you lose or forget your login details you can retrieve the details on our website and/or mobile application. Alternatively, you can contact our Community Management Team live chat or email and subject to sufficient security and verification checks we will reset your Password for you. If you suspect that someone else has obtained your User ID and Pin, you must contact our Community Management Team immediately.
8.1. To make a deposit, click on the "Cashier" link of any of our website or the mobile application. Follow the onscreen instructions to choose or enter the amount you wish to deposit, which payment method you wish to deposit from, your security credentials requested and then click on the deposit button to process the payment.
8.2. All amounts paid into your Account must be by debit card (Visa Debit, Maestro or Visa Electron), credit card (MasterCard, Visa). All deposits may be subject to your bank and/or payment provider's authorisation and we accept no liability where this is not provided. From time to time we will add or amend the methods of deposit.
8.3. When using a debit card, credit card or online payment service, you must make sure that the name on the card or payment service is the same as the name used for your Account. We are entitled to assume that you are using your own funds and we accept no liability where that is not the case.
8.4. The maximum number of payment methods that may be registered on your Account at any given time is three (3) debit or credit cards. To change your payment method, please use the facility provided on the websites and/or mobile applications or contact our Community Management Team.
8.5. All deposits must be in the British Pounds Sterling.
8.6. The minimum deposit is 10GBP (ten pounds sterling) and may be amended from time to time.
8.7. We reserve the right to change the minimum deposit without prior notice. We will publish any change to the minimum deposit amount on our websites.
8.8. We will never charge you for making a deposit. However, certain banks may charge if they classify the deposit as a "cash" transaction. Please ask your bank for more details.
8.9. Your deposit will be available in your Account as soon as your bank authorises the amount you choose to deposit. Deposits will usually show as "EveryFan Operations Limited" on your statement.
8.10. Funds in your Account do not bear interest and are deemed to be advance payments for intended transactions.
8.11. We are not a bank and monies deposited with us are held in a normal bank account in the name of EveryFan Operations Limited.
8.12. You should only deposit money in your Account for the purposes of using such money on our Service. We shall be entitled to suspend or close your Account if we reasonably believe that you are depositing money without any intention to use such money on our Services. In such circumstances we may also report you to the relevant authorities.
9.1. Subject to these Terms and Conditions, we will credit your Account with your winnings as soon as practical once a tournament has completed.
9.2. Winnings will usually be paid without you needing to make a claim. If you believe that you have not received any winnings due to you then you should notify us as soon as possible and provide evidence for your claim. No claim for winnings may be made more than six months after the date on which the relevant tournament took place.
9.3. We reserve the right to suspend the service in the event of the occurrence of an event outside our control (see Events Outside our Control). We will endeavour to pay you any winnings due to you as soon as the relevant event outside our control has ceased.
9.4. If we credit winnings to your Account in error, those funds are not available for use and we will void any transactions involving such funds. We reserve the right to, at any time, withdraw the relevant amount from your Account and/or reverse the transaction.
10.1. Subject to these Terms and Conditions, monies will remain in your Account unless you submit an online request for an amount up to the outstanding balance to be transferred to the debit card or credit card with which you originally deposited monies in your Account.
10.2. To withdraw funds from your Account, visit the My Account section, or contact the EveryFan Community Management Team
10.3. To prevent fraud and money laundering activity you can only withdraw funds using the payment method with which those funds were originally deposited.
10.4. Some credit cards - including international MasterCard and Visa cards issued in a restricted country (as well as certain UK credit cards) - do not allow us to pay funds back to your credit card. If you are using one of these credit cards you will be notified when you attempt to make a withdrawal and we can arrange for your funds to be paid back to the bank account of your choice subject to suitable anti-fraud checks.
10.5. Once you have submitted a withdrawal request, you will receive a confirmation message that the transfer has been actioned and the balance of your Account will then clear to zero or the balance of the amount not withdrawn.
10.6. Where funds are transferred, they will leave us at the close of business on the working day on which such transfer was requested and will be credited to the debit card, credit card that you have registered with us. These funds will be subject to a clearance period determined by the card issuing bank (normally 2-5 working days).
10.7. At our discretion, requests for withdrawals may be held for approval before being processed.
10.8. The minimum withdrawal is 10GBP and may be amended from time to time.
10.9. We reserve the right to change the minimum and maximum withdrawal levels at our sole discretion. We will publish any changes on our websites in accordance with Section 3.2 (Changes to the Terms and Conditions) above.
10.10. We do not make a charge for withdrawals UK debit cards, UK credit cards or to international Visa cards issued in non-restricted countries. Please consult your card-issuer for a list of relevant non-restricted countries. However, a 2.5% administration charge will be applied for any payout requests related to amounts deposited with EveryFan Ltd which have not been used for the playing of at least one Game.
10.11. We do not allow any transfer of funds between our customers' Accounts.
11. USE OF THE SERVICE
11.1. You must not misuse our website or mobile application by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to: our websites; the servers on which our websites are stored; or, any server, computer or database connected to our websites or mobile applications. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
11.2. You agree that you will not use the Service in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.
11.3. You agree that you will not use the Service in any way other than for your personal use and for your own benefit. Any wagers placed through your Account that are not for your own benefit (including for the avoidance of doubt placed in connection with any bet management or brokerage service) are forbidden.
11.4. You agree not to give any indication that you have any commercial relationship with EveryFan or that you are our agent.
11.5. The information which we or third parties provide (including results, statistics, fixture lists, odds and betting figures) on our website and Service is for your personal use only and the distribution or commercial exploitation of such information by you is strictly prohibited. We do not give any commitment in relation to the uninterrupted provision of such information, its accuracy or the results obtained through its use. No information which we or third parties provide on our website and Service is intended to amount to advice or recommendations and is provided for information purposes only. All wagering is done at your own risk.
11.6. We will provide the Service with the reasonable skill and care as described in these Terms and Conditions. We do not make any other promises about how the Service will be provided.
11.7. We receive commentaries, news feeds, scores and other content from a number of third parties, which may carry terms and conditions governing their use. We do not accept any liability in respect of such content. Where the Services link to third party websites, content and resources this does not constitute an endorsement by us of that third party's website or their products or services and we do not accept any liability in respect of your use of such sites.
12. BUYING INTO A TOURNAMENT
12.1. You may only join a tournament up to the value of the cleared funds in your Account. We do not offer any credit.
12.2. We reserve the right to void any wager which we may have accepted by mistake when your Account did not have sufficient cleared funds to pay the entry fee and service fee.
12.3. We only accept wagers made online (including via our mobile applications). Wagers are not accepted in other way.
12.4. It is your responsibility to ensure that the details of your tournament buy-in are correct. Once the joining of tournament has been confirmed by us, you may not cancel or change it without our consent.
13. REFUSING YOUR ENTRY INTO A TOURNAMENT
13.1. We reserve the right to refuse all or any part of a bet or wager, void any accepted bet or wager and withhold settlement if we have reason to believe:
14. FRAUD AND CHEATING
14.1. We will not tolerate fraudulent activity or cheating. If, we consider that you have used the Service in an unfair manner or have deliberately taken unfair advantage of us, (including the exploitation of a fault, loophole or error in our Service), attempted to defraud us, any other customer or any person in any way, including (but not limited to) payment fraud, or if we suspect you of fraudulent payment, including use of stolen debit/credit cards, transfer/receipt of funds to other customer accounts (dumping), forgery, collusion, cheating and the provision of false registration data or any other fraudulent activity or prohibited transaction (including but not limited to money laundering), we reserve the right to suspend and/or close your Account, withhold any or all winnings and share information (together with your identity) with the police and other appropriate authorities.
14.2. You will not in any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operations of our Service. Failure to comply with this rule may lead to your exclusion from our Service without any compensation and possible criminal and civil investigations. In particular, you will not use or attempt to use any artificial intelligence, automated players (bots) or player assistance software but will play personally via the interfaces provided by us only.
14.3. Collusion between you and any of our other customers by sharing of information within an active tournament is strictly forbidden except where allowed by the game rules. To detect collusion, we use sophisticated software to analyse game play history and suspicious activities. Our system monitors betting patterns, player history all customers, up to and including the last round of betting where applicable. We also look at various other sources of information as part of our anti-collusion checks. We reserve the right, in addition to other measures, to restrict access to tournament and/or to prohibit customers from playing together in the same tournament and you agree to cooperate fully with us in respect of such measures and to investigate any such activity.
14.4. Where we believe that "match-rigging" has taken place, either as a result of the size or volume of bets received, or from other evidence, or where the integrity of an individual event is called to question, we reserve the right to cancel the tournament, withhold payment and ultimately to declare the event void for the purposes of determining a tournament outcome.
14.5. If we consider that any of the events referred to in Sections 14.1 to 14.4 above may have occurred or are likely to occur we reserve the right to suspend your Account; and/or
14.6. If upon seeking legal advice, such legal advice determines that We would have a reasonable chance of success in a claim against the You and We initiate a claim, then We reserve the right to freeze any funds in your Account and prevent You from withdrawing such funds until such claim is determined. If such claim is settled in Our favour then We reserve the right to subtract all or part of the funds to cover all or part of any damages awarded to Us.
15.1. You are gambling via an electronic form of communication and consequently you should be aware that:
16. FREEZING YOUR ACCOUNT
16.1. In certain circumstances, we may need to void any transactions and freeze the monies in your Account so that such funds will be temporarily unavailable for you to play with. We will do so where we have reason to believe that:
16.2. Until our investigations are completed and until we are satisfied that the cause of our concerns no longer exists we may continue to freeze the Account or opt to close it in accordance with Section 17 (Closing your Account).
16.3. Where we void any transactions, all stakes will be void and any winnings accrued at such time shall be forfeited by you.
17. CLOSING YOUR ACCOUNT
17.1. You have the right to close your Account at any time. You should make a request to close your Account via e-mail, live chat or letter; see Section 25 (Contact Us) for details. We will respond within a reasonable time. You remain responsible for activities using your Account until it is closed. Upon our confirmation of the closure of your Account, we will notify you and provided that you have complied with these Terms and Conditions, send you the sum on deposit in your Account by a method of payment determined by us. We may at any time off set any positive balance on Your Account against any amount owed by you to us (including under a duplicate Account) where, by way of an example, we re-settle any bets, wagers or payment errors. Any negative balance on your Account will fall immediately due and payable to us and your Account will be closed only when this amount has been fully repaid. If you have any unsettled tournaments on your account at the time of your account closure, these will play out unless we advise you otherwise and you can contact us to collect any winnings arising from such bets.
17.2. We reserve the right, in our absolute discretion, to close your Account and/or withhold your Account balance and/or recover from your Account the amount of any affected pay-outs and winnings by giving you notice in writing (to the email address on your Account) and/or implement a permanent ban from our Service. This includes but is not limited to the following reasons:
17.3. Upon termination of these Terms and Conditions any outstanding betting activity will be void.
17.4. You agree to compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) arising where we close your Account in accordance with Section 17.2 above.
18. DORMANT ACCOUNTS
18.1. Should your Account become dormant through lack of use, we will continue to contact you (where you have "opted-in") with promotional messages until such time as you instruct us to stop. However, we will also contact all Account holders periodically to advise of any Account balance.
18.2. Please note that after a period of no less than 24 (twenty four) months of Account inactivity we reserve the right to close dormant Accounts and to remove any funds. Notice via email or letter will be given at least 30 (thirty) days before any deductions are made.
19. EVENTS OUTSIDE OUR CONTROL
19.1. We are not responsible for any events beyond our reasonable control. Such events might include network failures, malfunctions to our systems, war, terrorist activity, riots, malicious damage, fire, flood, storm, nuclear accident or compliance with any new law or governmental order, rule, regulation or direction.
19.2. We may also suspend or cancel the Service if, despite making reasonable efforts to do so, we are not able to provide that part of the Service to you as a result of events beyond our reasonable control.
20. LIMITATIONS AND EXCLUSIONS
20.1. Nothing in these Terms and Conditions is intended to:
20.2. Subject always to Sections 20.1 above, we will not be liable under the Terms and Conditions for any loss that could not have been reasonably expected by you and us at the time you register or at the time you enter into a transaction for Services, such as any loss of income, business or profits or any information which is lost or corrupted. We will not be liable for any damage or loss suffered or incurred by you as a result of:
20.3. You agree to compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) arising directly from your fraud, dishonesty or criminal act.
20.4. Without limiting any other rights or remedies available to us, we may at any time set off any positive balance in your Account (or any duplicate Account) against any amount owed to us by you. You agree that any Account balance may be used to finance any costs incurred as a result of your fraudulent activity, such as chargebacks on associated Accounts or the reimbursement of funds back to the customer(s) who were colluded against.
21. CHAT FEATURE
21.1. We provide you with a chat and video/photo sharing facility within our Service to enable you to communicate with other customers. As a condition of your use of the chat and video/photo sharing facility, you agree to comply with following terms and any additional rules that may found on our websites or mobile applications:
21.2. You acknowledge and accept that your communications on the chat facility are not private or confidential, and may be viewed and used by others accessing the Service.
21.3. You agree to notify our Community Management Team if you think you see any customers colluding or sharing key information via the chat facility or if you have been a victim of chat abuse. We will keep your complaint anonymous and deal with every case seriously.
21.4. We may review chat content, keep a record of all statements made on the chat facility and take necessary action retrospectively if necessary. If we feel any content you post on chat is unsuitable, we may mute or suspend your ability to use the chat facility and/or the video/photo sharing facility.
21.5. Abuse of this service and failure to comply with these terms may lead us to close your Account and your activity may be reported to your Internet Service Provider (ISP) and/or the relevant authorities.
22. INTELLECTUAL PROPERTY
22.1. All intellectual property rights on our website and in our and mobile applications and all material and/or content made available on the Services (including but not limited to rights in the products and services offered, all code, software, animations, graphics, music, sound, photographs, video content or text, and the selection and arrangement thereof) or otherwise by us shall remain at all times our property.
22.2. The names, images and logos identifying us, our partners or third parties and our/their products and services contained in our website and mobile applications are proprietary marks and may not be reproduced or otherwise used without express permission.
22.3. Nothing contained in these Terms and Conditions shall be construed as conferring by implication any licence or right to use any trade mark, patent, design right or copyright that belongs to us or any third party.
23. PROMOTIONS AND OFFERS
23.1. EveryFan may offer Promotions from time to time. Participation in any promotions, including Freerolls, confirms that You agree to be bound by these Terms. Promotions may have their own set of Terms and Conditions and in all cases, except where explicitly stated, the terms stated here take precedence.
23.2. EveryFan may at it's absolute discretion restrict who may enter into promotions for any reason.
23.3. Employees of EveryFan, it's agents, partners or employees of companies connected with EveryFan, are not eligible to participate in promotions. EveryFan reserves the right to verify the eligibility of all participants.
23.4. Any participant found to be operating multiple accounts in promotions will be in breach of these and general terms and EveryFan will determine at its sole discretion if different entries or accounts are connected to the same person.
23.5. Whether acting as a group or as an individual, participants will be found to be in breach of these terms if EveryFan at its sole discretion has reason to believe that a promotion has been abused, manipulated, or that irregular, fraudulent, collusive or illegal activity has occurred.
23.6. By participating in promotions, You consent to the use of your name, nickname, image, photographs, winning sums, and geographical location for advertising, promotional and news purposes without additional compensation, except where prohibited by law.
23.7. Any participants whose accounts become closed for any reason prior to the end of the promotion will not be eligible to gain any benefits.
23.8. In respect of promotions requiring participant attendance or not (for example a holiday, trip, or venue entry), EveryFan and any of its nominated representatives, affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents shall be held harmless and be indemnified against any damage, loss, injury caused to or by any participant taking part in promotions or a winner when taking a prize.
23.9. In the event of any breach of these or promotional specific terms and conditions or a participant being ineligible to participate in a promotion, the promoter reserves the right to take such action as it deems appropriate and in its absolute discretion, including but not limited to account, disqualification from the promotion, reclamation of rewards or prizes granted, refusing entry into all future promotions, withholding associated winnings and voiding associated transactions.
23.10. The decision of EveryFan in all promotional matters is final and no correspondence will be entered into. The promoter reserves the right to withhold promotional benefits until resolution of any dispute.
23.11. Events may occur that result in EveryFan extending, refusing, reclaiming, cancelling, terminating, modifying or suspending a promotion, these terms and/or the awarding of prize(s) at any point and for any reason. These may be due to a third party issue, technical difficulties and/or any other reasons beyond EveryFan's control and accordingly the entrant agrees that the promoter shall have no liability as a result thereof.
23.12. EveyFan accepts no liability for inaccurate information, whether caused by the website, user's equipment used in a promotion, or by human or technical errors related to the submission of entries.
23.13. EveryFan and its agents accept no responsibility for the failure of any third parties to fulfil their contractual obligations in relation to a promotion.
23.14. EveryFan reserves the right to amend the terms and conditions of or withdraw any promotion or offer at any time at our sole discretion.
24. CONTACT US
24.1. If you need to contact us, please contact our Community Management Team via firstname.lastname@example.org. Alternatively you can contact us at our mailing address:
1 Fore Street, London, EC2Y 9DT
25.1. If we need to notify you under these Terms and Conditions, we will do so by email to the email address registered to your Account.
25.2. We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms and Conditions to another legal entity. You agree that we may do so provided that this will not adversely affect the standard of service you receive under these Terms and Conditions. In the case of transfer only, after we notify you of the date on which we will transfer our rights and obligations under these Terms and Conditions to another legal entity, your only rights under or in connection with these Terms and Conditions will be against the new legal entity and not against us. As set out in Section 17.1, you may terminate your agreement with us at any time.
25.3. These Terms and Conditions are personal to you. You may not transfer your rights or obligations under these Terms and Conditions to anyone else.
25.4. If you breach these Terms and Conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.
25.5. If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
25.6. These Terms and Conditions are not intended to give rights to anyone except you and us. This does not affect our right to transfer these Terms and Conditions under Section 25.2.
25.7. These Terms and Conditions are only available in the English language.
26. GOVERNING LAW AND JURISDICTION
26.1. These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
26.2. Unless otherwise specified in the Game Rules, disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
27. RESPONSIBLE GAMING/GAMBLING
27.1. We operate a responsible gambling policy including the following:
(a) Setting your limits: You will be asked to set your daily, weekly or monthly wagering and deposit limits when you make your first deposit. You may decrease your limit in your account settings or by notifying us, but you will not be able to increase this limit without contacting email@example.com. For further details on deposits and wagering limits please see our Responsible Gambling Policy in the Support section of the App.
(b) Time outs: If you wish to restrict your gambling for a short period of time, you can do so by following our time out procedure in your account settings. Alternatively this facility is available by contacting our customer care team by emailing firstname.lastname@example.org. On completion of this process, we will temporarily close your account and you will not be able to access it. You can “Time out” for 24 hours, one week, one month or any other reasonable amount of time up to 6 weeks. For further details on Time outs please see our Responsible Gambling Policy in the Support section of the App.
(c) Self Excluding: If you wish to restrict your gambling, you can do so by following our self- exclusion procedure in your account settings within the App. Alternatively this facility is available by contacting our customer care team by emailing email@example.com. On completion of this process, we will close your account and return any outstanding balance to you. Any outstanding bets that have already been placed shall be voided and your stakes will be returned. You can close an account or self-exclude for a minimum of six months and a maximum of 5 years. If you elect to self-exclude, your account may not be opened or utilised during the period of self-exclusion. During the exclusion period all efforts will be made to exclude you from betting. However you must not attempt to bet with us, and we cannot be responsible or liable for any subsequent consequences or losses (howsoever caused) that you may suffer or incur if you continue gambling through additional accounts where you have altered any of your registration details or you provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion. At the end of the self-exclusion period, you may reactivate your account by contacting us firstname.lastname@example.org. We will not reopen any self-excluded account but, after the expiry of the exclusion period, you may telephone us to open your account. By law, we are required to provide you with a 24 hour cooling off period, during which you may elect to keep the exclusion in place.
28. COMPLAINTS AND PLAYER DISPUTE RESOLUTION
28.1. If you have any cause to complain about anything that has happened as a consequence of your dealings with us, you should notify us by contacting the Community Management Team within 12 (twelve) weeks of the original transaction who will oversee the management of your complaint. We will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint. If you feel the complaint was not resolved then please escalate to our complaints department by emailing email@example.com.
28.2. In the event of a dispute where we have not come to a reasonable settlement you may contact the Independent Betting Adjudication Service (IBAS) who will act as an intermediary in resolving the matter. Details can be found at http://www.ibas-uk.com.
28.3. You may also use the European Online Dispute Resolution Platform ("ODR"). The ODR Platform allows consumers, operators and other ADR providers to file, respond to and handle disputes online. Details can be found at:
29. PROTECTION OF CUSTOMER FUNDS
29.1. EveryFan Operations Ltd is a wholly owned subsidiary of EveryFan Ltd. We are required by our UK licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency.
29.2. All customer funds are held in a specific bank account separated from the company’s other operating bank accounts to ensure that there are always sufficient funds available for customers to withdraw their balances, even in the highly unlikely event of the insolvency of EveryFan Operations Ltd. These accounts are proactively monitored and reconciled by our Finance department and are audited by an independent audit team.
29.3. We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency – www.gamblingcommission.gov.uk/consumers/protection_of_customer_funds.aspx
29.4. We hold customer funds separate from company funds in a segregated client account. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: Basic segregation.